About Our Courses

Frequently Asked Questions.
Here are some common questions about our courses.

Is there a student handbook?

Yes.

You can download the student handbook with this link.

Do I have to be over 18 to do this course?

No.

For all our courses there is no minimum age. You must be over 18 to work in licensed premises, but you can complete the RSA or RCG course prior to turning 18.

Are the Courses OLGR approved and ASQA accredited?

Yes.

Coast to Country Training Services courses are all ASQA accredited and approved by the state government’s appropriate authorising body.

You can visit www.training.gov.au to view our current accreditations and approvals.- our RTO ID is 91190.

Can courses be tailored to suit individual needs?

Yes, of course.

Coast to Country Training Services provides training to individuals as well as groups, such as schools, businesses and sporting groups. If you require more information, please contact us to discuss further.

Is it cheaper if I do more than one Course?

Often, yes.
In some cases we offer discounted prices for combining courses. Please contact us if you would like more information or a personalised quote.

Can you do a private course for my school/workplace?

Yes! CTCTS offers our clients personalised training, suitable to your school or workplace.

Please contact us for a booking request form a personalised quote or to discuss how we can cater to suit your needs and requirements.

Coast to Country Training Services can offer group prices and packages for private courses, or your group can join our public course at a discounted rate. Please contact us for more information.

Can I get a replacement certificate?

Yes, for more details see the Certificate Reissue form and return to us if required. 

 Certificate Re Issue Form

How can I pay for the courses?

At the moment, we offer credit card, direct deposit and cash on the day payment options.

If you require payment by direct deposit or cash on the day, please phone the office
on 1800 706 306 for more information.

Fees and Refund Policy

All of our training courses attract fees, as detailed in the course information brochures. These prices are subject to change.

For our face to face short courses Coast to Country Training services offers a cash payment option, however your position in the course cannot be confirmed until full payment is received two days prior to the course.
Cancellation Policy

Cancellation of courses will only be accepted 48 Hours prior to the course and a full refund will be provided.
Refunds will not be provided for courses cancelled within 48 Hours of the course.

Failure to advise CTCTS of your nonattendance could result in forfeiture of the full course fee for the course booked.

Course Reschedule Policy

Coast to Country Training Services reserves the right to reschedule or cancel any course at any time for reasons which include lack of course numbers or for unforeseen circumstances.

In the event that a course has been rescheduled or cancelled, Coast to Country Training Services will provide a refund in full within 7 days.

All monies paid will be recorded in our accounting system, and the student will be issued with a receipt for all monies paid.

The student can seek a variation in these commercial terms by direct application to the CEO in writing.
All claims for refunds must be completed in writing and forwarded to the CEO.

Still need help please contact us!

For any other questions, please write us at admin@ctcts.com.au or call us on 1800 706 306