Comprehensive Australian Law Privacy Statement
This is the privacy notice of CTCTS Pty Ltd
Trading as: Coast To Country Training Services.
In this document, “we” or “us” refers to CTCTS Pty Ltd.
We are ABN 15 012 876 651 registered in Australia.
Our registered office is at: 41 Golf Links Drive, Batemans Bay, NSW 2536.
This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.
All of our training courses attract fees, as detailed in the course information brochures. These prices are subject to change.
For our face to face courses Coast to Country Training services offers a pay on the day option, however your position on the course cannot be confirmed until payment is received in full.
ALL PRICES ARE IN AUSTRALIAN DOLLARS ($AUD)
Pay on the day, cash only, no cheques.
Credit payments prior to the day of the course.
Direct deposit. Please see website or contact 1800 706 306 for further information.
Please note Receipts for payments provided on the day of the course.
Company Invoices can be arranged by contacting the office on 1800 706 306.
Cancellation of enrolment will only be accepted 48 Hours prior to the course and a full refund will be provided.
Refunds will not be provided for enrolments cancelled with in 48 Hours of the course.
Failure to advise CTCTS of your nonattendance could result in forfeiture of the full course fee for the course booked.
Course Reschedule Policy.
Coast to Country Training Services reserves the right to reschedule or cancel any course at any time for reasons which include lack of course numbers or for unforeseen circumstances.
In the event that a course has been rescheduled or cancelled Coast to Country Training Services will provide a refund in full within 7 days.
All monies paid will be recorded in our accounting system, and the participant will be issued with a receipt for all monies paid.
The participant can seek a variation in these commercial terms by direct application to the CEO in writing.
All claims for refunds must be completed in writing and forwarded to the CEO.
We are extremely concerned about protecting your privacy and confidentiality.
We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately or call us.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. Basic identification and contact information, such as your name and contact details.
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2. Market place information
When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
3. Your Website Info:
Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
This information is used:
3.1. to correspond with you or deal with you as you expect.
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister web sites.
4. Information you post on our website
Information you send to us by filling out an enrollment form or in other ways is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide without violating your privacy or any other recognized stipulation of our T&Cs.
5. Website usage information
6. Financial information relating only to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, your details are entered into Paypal’s or Eway’s secure Rapid API environment. We do not have access to your credit card details and they are not stored on our server.
7. Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do take your privacy seriously and provide such through Godaddy SSL.
AND / OR
8. Financial information about your direct debit or your credit cards
When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank ANZ for processing according to our instructions.
We are registered under the direct debit guarantee scheme. (This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved “originators” of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.)
9. We retain your information securely
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser, and to encrypt any data you give us when you buy, including financial information such as name, address and email address. Our SSL certificate encryption level is 256-bit. Whenever we ask for personal information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.
We take the following measures to protect your information:
9.1. We keep your information encrypted on our servers.
9.2. We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.
9.3. Access to your information is restricted to authorised staff only.
10. Credit reference
To assist in combating fraud, we share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
11. Business and personal information
This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
We keep information which forms part of our business record for minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
12. Third party advertising
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
You can manually disable cookies at any time – check your browser’s ‘Help’ to find out how. This will not affect your ability to view the site. It May however effect some features of the websites functionality such as storage of form-filled information when the user accidentally clicks away from the page.
13.2. to allow essential parts of our web site to operate for you.
13.3. to operate our content management system.
13.4. to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
13.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
13.6. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
14. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation.
If we should ever recieve a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
16. Third party content
Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
17. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
18. Content you provide to us
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire world, you have no control whatever as to how it is used.
19. Marketing information
With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us at firstname.lastname@example.org. We are currently not doing this and have no future intention to do so currently.
20. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google and related online technologies by default. No such information is identifiable to you.
21. Confirmation email & payment – Online & Face to Face courses
You will receive a confirmation email from email@example.com immediately following your initial registration confirming your course details and the terms and conditions of your training.
Online courses – You will be sent a token within 24 hours of enrolment which will enable you to log into and complete your online course.
NOTE: If you register & pay for this course outside business hours or on a weekend or public holiday, you may not receive your enrolment email until the next business day.
Face to Face Courses – You will receive a confirmation email, outlining the course details, location and terms and conditions for face to face training. You are not required to bring anything on the day of the course. CTCTS will provide all necessary materials. We do not provide tea/coffee or food. Please ensure you are prepared for this on the day of the course.
Disclosure to Government and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
22. Participant and RTO Name Rights and Responsibilities
There is numerous requirements upon yourself as the end consumer (“The Participant’) in relation to the afforementioned criterion. These are outlined HERE.
We are required to sight a copy of a form of government issued photo ID from each student.
For online courses you can scan and email or take a photo with your mobile and email to: firstname.lastname@example.org. Alternately you can send it by post.
For Face to Face training please bring photo ID on the day for the trainer to sight. All ID is immediately deleted or securely destroyed once checked against the details you have provided.
Your ID must be legible and submitted before we can complete your assessment.
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. Directly related to training products with CTCTS Pty Ltd – The “trainee” does NOT require to be over 18 years at the time of training as long as payment is made on the day or in another legally recognised manner.
25. Sale of your personal information
Except if specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
26. Data may be “processed” outside the Australia
Our web sites are hosted in Australia. We may however from time to time process orders from outside of Australia. Accordingly data obtained within the Australia may be “processed” outside the Australia and data obtained in any other country may be processed within or outside that country. Our current Secure Socket Layer Technology encryption (SSL) is hosted in the US. This would be the only currently known circumstance of potential outside processing. However all the SSL does; is provides a secure way for your payments to be processed inside Australia.
27. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website, if not – you may call us directly at the office in business hours on 1800 706 306
28. Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us at email@example.com.
To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Declaration and Privacy Notice
I have read and accept the terms and conditions of the Participant Handbook including those of the fees and refund policy.
I give my permission for Coast to Country Training Services (CTCTS) to discuss my training progress and results with my employer, ASQA, Department of Education and other appropriate people as deemed necessary by CTCTS.
I give permission for CTCTS to record evidence of my participation and assessment in written and verbal formats.
I also give permission for CTCTS to use any recorded evidence for future promotional, commercial and education purposes.
I acknowledge that I have read the above and understand the information provided.
I confirm that this information is true and correct.
CTCTS prices are in Australian Dollars AUD.
CTCTS Pty Ltd does not physically deliver products. Our services, courses, are provided within a month of accepting payment. The delivery date is the training course date.
As noted comprehensively above; this website is secured using 256-bit encryption utilising GoDaddy SSL Secure Site.